The starting activity is a call with the client and setting up a meeting to explain the business. Just like the lanes in a swimming pool, the swimlane diagram places the steps of a process into vertical or horizontal lanes to communicate the responsibilities of the team at each stage. A deployment flowchart is also referred to as Swimlane flow. A Swimlane Map is a process map that separates the steps into lanes based on who performs each activity. A Swimlane Diagram – is pretty close as an user journey map or also known as a customer journey map – as user and customer journey map visually illustrates most often one user flow through a process or site, starting with initial contact or discovery, and continuing through the process of engagement or work process – a Swimlane Diagram. 💗. The difference between a normal flow chart and the swim lane diagram, is that the latter shows exactly who needs to do what in a process. See full list on venngage. Excel Process Map for Basic Flowchart Template 9. The Best Free Swimlane Diagram software - Easy-to-Use, Powerful and Web-Based. A laundry tracks clean linen output in pounds and their inputs of gas, water, electricity, and labor. The project requires: - Creating 1-3 detailed process maps - Incorporating all the specific process steps provided by me. 2. The defining characteristic of this diagram are the parallel lanes that divides the entire chart. A swimlane diagram is a graphical representation of who does what and when in a process. You can change the orientation on the Cross-Functional Flowchart tab. Whether working on a simple or complex. Using process mapping software, process maps show a series of events that produce an end result. Create swimlanes. Use it to define an action, such as “write article. Ein Swimlane Diagramm ist eine Art von Flussdiagramm, das aufzeigt, wer in einem Prozess wofür zuständig ist bzw. This swimlane diagram can be used by cafes and restaurants. The purpose of process mapping is to communicate how a process works in a concise and straightforward way. Process 1: this signifies any process, action, or operation. First is realized the. Diagram and plan for the future with Lucidchart. Learn how Swim Lane Mapping allows us to understand complex processes better and identify opportu. From the Shapes window on the right, add as many bands as you need. The process map swimlane diagram enables you to delineate all the stages of a project, roles, responsibilities, and interdependencies of a given person or group involved. Open the editable version of the Swimlane diagram in Visio, select and right-click any lane, and click Insert Swimlane Before or Insert Swimlane After from the context menu to add a new swim lane before or after the selected one respectively. The purpose. When team members can visualize their role within a business process, you are less likely to. This is an example of what is referred to as a “swim lane map. Start Visio. These include: Improves understanding of end-to-end process flow and handoffs. Process mapping is a technique used to visually map out workflows and processes. It will allow workers in customer service to know what is. #2: Draw. This process map template is organized by stages to help you record the objectives, activities, and deliverables during each step of a process. The swim-lane process map, a variation of a traditional process map, has the capacity to illustrate the sequence of actions and visualize the interactions/hand-offs between different team players. Support all students involved in the situation 4. The complete guide to swimlane diagrams (with editable templates)Swim lane flowchart. Objectives. This is a completely editable PowerPoint presentation and is available for immediate download. enterprise, system, process, task, and knowledge. In the Categories list, click Flowchart. A process map template is a valuable tool to document, analyze and better understand your team’s business processes and associated outcomes. Product launch roadmap swimlane include sub process of development marketing and sales. Miro for mapping & diagramming. Very fast video on how to create and use a Swim Lane Process Map⭐️⭐️⭐️ GET THIS TEMPLATE PLUS 52 MORE here: Ready made and ready. Shapes within the swimlane move with it. Swim lane process maps are used for information flows (and to a lesser degree also material flows) that involve different separate entities that are not necessarily working in a linear sequence. It carries six vertical columns with the same editable segments as the first one. e. Grab our swimlane diagram template so you can jump into the pool right away. To create a swim lane just type swimlane on the search menu. A swimlane diagram is a graphical representation of who does what and when in a process. Share with your teammates and enjoy the ease of. Draw. Learn about swim lane process mapping and understand its purpose. Identify the outputs. The process map is called a “swimlane”. Aim for BPMN diagrams that fit on one page, even if the. We would like to show you a description here but the site won’t allow us. Creating a process map involves drawing a shape, commonly a circle or square, and connecting it to other shapes using arrows or dotted lines. The main difference, however, is that with the swimlane diagram, each of the steps is. In fact, for the remainder of the course, we'll focus almost exclusively on the two most common types of process maps; flowcharts and swimlane diagrams. A swimlane diagram uses the metaphor of lanes in a pool that extend horizontally or vertically to indicate ownership of workflow tasks. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. A swimlane diagram, also known as a cross-functional flowchart or a process map, is a type of flowchart that visualizes a process flow across different departments or individuals. A widget-making company shows each step; from receiving an order for a widget, through widget delivery. The primary focus of a swim lane process map is to depict flows of objects, information, and money. A Swimlane in BPMN represents the parts of a process carried out by different roles or. Define the scope of a complex process. Process mapping is a powerful tool used to visually depict and analyze the steps involved in a business process. Download now and impress your audience. Restaurant swimlane [classic] Use Creately’s easy online diagram editor to edit this diagram, collaborate with others and export results to multiple image formats. 💡. Capture the key personnel involved in a process, like customers and vendors. Process mapping helps you to streamline processes and get work done faster. Next, create your swimlanes by going to Insert > Shapes and selecting the Rectangle shape. Click on any of these swimlane diagrams included in SmartDraw and edit them: Software Development Swim Lane Diagram Underwriting Process Swim Lane Diagram Swim Lane Flowchart - Financial Accounting. 1. They can help you improve efficiency, communication, and collaboration among. Learn how to create your own swimlane diagram with Lucidchart, a free online tool for diagramming. 6. Edit this Template Close. These maps often use swimlane diagrams to. Swimlane diagrams can be incredibly useful for improving your process mapping skills. They help streamline processes, ensure. The improvement team discusses high–level process steps first, and then, each team member is asked to document his or her own individual work steps. GitMind. Drop them when you see the orange connection indicator appear where you want the swimlane to go. Make a free swimlane diagram. 2020-5-27 - 在 Pinterest 上探索 Yi Liliana 的图板“swimlane diagram”。Pool and swimlane. Slide 1 of 5. This simple Swim Lane diagram template can help you visualise processes in your organisaiton. The first step in creating your swimlane diagram in Excel is to adjust the height and width of the cells in your spreadsheet. 1. This will be the main part of your swimlane. The focus of a value stream map is on driving process change. For this, double-click on it from the template gallery. Unlike normal flowchart diagrams, swimlane diagram can show both the roles of the participants and their names. Use the template to improve your team’s organization. It helps in identifying bottlenecks, improving communication, and ultimately enhancing the efficiency of a process. A swimlane flowchart (or swimlanes) is a type of flowchart that simulates the lanes in a swimming pool to highlight the job sharing and tasks of the members in a business process. Welcome to swimlanes. This first step is a natural top management activity – later steps should involve the people that will do the work. How to manually make a swimlane diagram in Microsoft Word. Swim lane process maps make it clear and easy to communicate complex principles on a more intuitive visual level – distinguishing. Abstract. With this template teams using Figma can collaborate in real-time and build process flows. A swim lane process map sometimes called a cross-functional diagram, is a process flowchart that provides more information on who does what than a top down. ; Deployment maps, also known as cross-functional flowcharts, display the relationships between different teams. On you next project, try using swim. Creating a Swimlane Diagram in 7 easy steps: Identify the process you want to map. Select and delete the default text boxes on the slide that opens. Below is an example of a process map for a hiring interview process, utilizing the simple process symbols. The swim lane diagram first surfaced in the ’60s. Opportunity Swimlane Flowchart Example. Performance Assessment Flowchart. Give your Excel flow chart a name and date as shown below: Click Next to double-check that the columns you import from Excel are the ones you want to use in your. In turn, process mapping is more suited to making current processes more efficient. To recap: Start/End: this shows where your flow begins or ends. For instance, process maps: Allow viewers to quickly understand. Prepare a new document. Simple Process Map Template. Swim lane business process maps are the type of flow charts that show the organization structure. io. Company, shown below. A swim lane process map, also called a cross-functional flow chart or swim lane diagram, is a simple, visual representation of a business process and all the sub-processes that contribute to it and in what order. A process map typically uses terms and jargon that are internal to the. Swim lane maps are used to defining of the process bottlenecks and overloaded resources. Alternatively, you can start the. Phase maps that are most widely used include: SIPOC Map – A diagram that shows sources, inputs, procedures, outputs, and clients for the product that you are dealing with. Swimlane maps also clearly show process steps that occur in series, or one after another, in addition to tasks performed in parallel. Go back to Insert > Shapes. It’s easiest to map things out on your swimlane flowchart if you start at the beginning, as then you can move through the rest of the process in order. Swimlane process maps are used for planning, documenting, and modeling processes. O modelo ajuda a diagramar os swimlanes (raias) com mais facilidade, pois você pode adicionar mais linhas e colunas de acordo com suas necessidades. The swim lane diagram first surfaced in the ’60s. First, open a new Word document. A SIPOC diagram is a map showing a full process at a high level in no more than 6-8 steps. A swimlane map (also called swimlane flowchart, swimlane diagram or cross-functional diagram) visualizes a process or a workflow that’s spanning across different departments. Swimlane dia-grams differ from other diagrams in that they denote user roles for the modeled workflow, assign tasks to specific user groups, describe the order of tasks, and include con-ditions to decide which task comes next if multiple tasksTeams ganz mühelos klar definierte Swimlane Diagramme erstellen, die Ihren Workflow optimieren sowie Überflüssiges und Wiederholungen reduzieren. From the Start screen that appears, choose New . This swimlane process map is editable and can be used for different occasions for making an online purchase. Draw. Swim Lane process maps are used to easily communicate a lot of information. Click the Swimlanes tab. Visio Plan 1 and Plan 2 users can view, create, and edit swimlane diagrams in a browser. Swimlane diagram software. Add a new swimlane. Another type of business process map is the swimlane diagram, which shows the steps in a process and the responsible party for each step. Alternatively called functional band on various platforms like Microsoft Visio, this is used to make process flowchart for each units of a specific. purho@nokia. Each lane in a chart is for one person, group, or sub-process—also, it's an excellent way to show how a flowchart is designed. You can also use a swimlane diagram to troubleshoot problems in an existing workflow. Process mapping provides a powerful tool for displaying the steps, inputs and outputs, and other related details of a process by providing an “as-is” and step-by-step picture of the process. Pools represent the participants. A: The primary purpose of a Swim Lane Process Map is to visually represent a process in a way that clearly defines roles, responsibilities, and the flow of tasks. Source: Bizmanualz. Ia jadi lebih paham apa saja tanggung jawabnya dan tiap individu dalam. The swimlane process map clarifies the process steps into horizontal or vertical lines grouped into departments or categories of a particular employee, workgroup, or department. Use this template. Format the height and width of the cells. " Each lane is assigned an actor (which may be an individual, department, division, group, machine, entity, and so on), or even a phase or stage in a process, that is responsible for the activity or work. Process mapping ini dapat membantu karyawan baru untuk beradaptasi dengan lingkungan kerja baru. In this article, I will go through a simple example of creating a process map. These intention be of swimlanes into unser diagram. Step 2 – Map the current state with a Top Down or Swim Lane chart. Make a free swimlane diagram. In order to improve the current process, it is essential to recognize the risks connected to it. On a blank PowerPoint slide, navigate to the insert tab and click “Shapes. Swim Lane Diagram template. Swimlane Diagram: Rectangle. Whatever you want to process it, you can easily make it but statistics and layout is the key to such. Swimlane Map. Improvement plan—an action plan detailing the steps or tasks needed to achieve the future state with dates and staff assignments. It has a big library of templates and styles, so you can create the chart or diagram that suits your requirements the best. The enterprise contains business systems, business systems contain processes, processes lay out the sequence of tasks, which then access the necessary knowledge. A part of business process management (BPM), business process. io is a straightforward process mapping tool that can be used for creating process flowcharts or any diagram. Here in this diagram, three participants (the client, online shop, and courier company) interact with each other to place an online order. 2. Recruiting is the process of attracting, screening, selecting, and onboarding qualified candidates. Map activities for each swimlane in chronological order, grouping them so that the arrows don’t overlap. Once the process map is finalized, the draft should be con-verted into an electronic document. Example 4: Date Engineering BPMN. As an advanced flowchart software, VP Online's swimlane diagram tool helps you create swimlane diagram quick quickly and easily. It is a type of flowchart (swim lane chart) that provides a clear. Misses knowledge. Select and delete the default text boxes on the slide that opens. Swimlane Flowchart To Improve Employee Onboarding Process Effective Recruitment And Selection. To have a clearer clue on how to make a swimlane diagram with these templates, please watch the video below. Placing activities within horizontal or vertical swim lanes associated with relevant parties involved in the process, this type of flowchart increases. When the end-user places an order and pays for it in the initial stage, the. Draw “swimlanes” or rows for each stakeholder with the customer or client in the top row. We recommend changing the page orientation to Landscape mode so you have more room to work with. Identify the suppliers of each of the inputs. Swim lane business process maps are the type of flow charts that show the organization structure. Do the same for the rows if you make a vertical swimlane diagram. This swimlane diagram illustrates how to solve a cyber security issue. Create a visual representation of the order process with this swimlane flowchart design. Featuring templates for networking, floor plans, data processes and much more, this Microsoft application is part of the Office 365 package. Colors: dark. Practice while you learn with exercise filesThe following is an example of a simple swim lane process map for an expense approval process. A widget-making company shows each step; from receiving an order for a widget, through widget delivery. Swimlane diagrams are a type of process flowchart that show how different roles or departments interact with each other to complete a task or a project. This is one of the best Process Mapping courses available online that not only helps you understand the concepts of creating a process map and a swimlane diagram but also helps you do. By selecting the shape, you can change its total size, the size of individual lanes, or the shape’s orientation. When talking about cooperative processes, there’s nothing better than a swim lane diagram! This tool allows you to divide flow charts into columns and easily visualize who is in charge of each step of the process. Drag the shape that best suits your needs onto your canvas. A swim lane process map is a process map that graphically arranges the process steps so that the user can see who is responsible for each step. A swimlane diagram is a type of flowchart or process flow diagram that outlines a process from start to finish. A swimlane diagram is a kind of flowchart that visualizes a process from beginning up to the end. Simply add a swimlane for each team or individual involved, such as Talent Acquisition or the Hiring Manager. They can also be used to document the flow of data. Listing out the key elements, however, is an important precursor to creating a more detailed process map. Microsoft Visio. Make sure you drop the shape on top the diagram. The term SIPOC stands for Suppliers – Inputs – Process – Outputs – Customers. To address the complexity, the leader decided to use a swimlane process map, which additionally illustrates the handoffs and. 5 hours ago · - Ability to accurately represent all process steps - Attention to detail and accuracy in mapping the processes. Our free swimlane diagram template is an easy way to build diagrams and manage project timelines. Deploy it for mapping and presenting various attributes of the order process including stocks, process cards, delivery, and many more — all fully editable and downloadable for your convenience. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Prepare a new document. A process map is a planning and management tool that visually describes the flow of work. This Swimlane Map is especially helpful when establishing work instructions and training for the new process because it makes each participant’s role explicit. It depicts all the process steps and the decisions taken in the process. Swim Lane Mapping - is a type of process map which is useful when the process spans across multiple teams. It is a visually appealing process flow diagram describing the roles involved in certain process stages. ) as well as the inventory/backlog of “workpieces”. Use swimlanes to delineate responsibilities. This template’s simple process document tab allows you to enter project-specific details, while the process flowchart tab lets you arrange flowchart symbols to define your process — add arrow connectors, steps, decisions, input/output, and decision details into a basic but comprehensive process map. When the shape is contained in the swimlane, it shows a green highlight. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. MindManager, an industry-leading swim lane diagram software, allows you to create complex, detailed swim lane diagrams with ease. For a horizontal swimlane diagram, you can widen your columns by highlighting all of the columns that you will need, and then dragging from the boundary on the right side of. However, using a purpose-built tool instead will make process management easier because:Drag more swimlane shapes from the Shapes window. Swim lane diagrams (also called ‘Rummler-Brache Diagrams’ and ‘Cross-Functional Flowcharts’) are a great way to break-down a process and visualise its steps. Swimlane Diagram Template. Advantages of Process Mapping. This first step is a natural top management activity – later steps should involve the people that will do the work. A swim lane or flow represents the activities that have to be carried out by a. The Level 3 process maps are those maps, which have detailed info of the process, it is the micro level process maps. Click the Cross Functional Flowchart template, and then click Create. Go to Insert > Shape in PowerPoint and add flowchart shapes to build your diagram, such as a Terminal to show the start of your diagram or a Process to show a process. Our intuitive software will help you map out tasks and responsibilities quickly, then update them effortlessly as your needs change. Swim lane: A swim lane process map is used to map work across different disciplines or departments. Swimlane Flowchart - Software Installation. A swim lane or flow represents the activities that have to be carried out by a. To a move a Swimlane shape, drag the label to a new location. To move a swimlane and the shapes it contains, select the label and drag the swimlane to another location, and then release it when you see the connection indicator. Choose your Excel spreadsheet as the source file for your swimlane flowchart. com A swimlane diagram is a type of flowchart that delineates who does what in a process. Open a new Word document and change the default page layout from “Portrait” to “Landscape” to make more room for a diagram with horizontal lanes. Here are the steps you need to follow to make a basic swimlane diagram in Microsoft Visio: Open Visio and select the type of process flowchart you want to create. Template Swimlane Flowchart Template Excel. For a horizontal swimlane diagram, you can widen your columns by highlighting all of the columns that you will need, and then dragging from the boundary on the right side of. In a swimlane diagram, we create a lane for each role in the process. How To Make a Flowchart Learn More Flowchart Symbols Learn More Other Flowchart Types Learn More With SmartDraw, You Can Create Many Different Types of Diagrams,. Then add some information about the steps (like cycle times, number of workers, etc. When the shape is contained in the swimlane, the swimlane shows a green highlight. >c. Take into account the order of their involvement in the process and make sure the starting point falls under the right department. 2- Rahaf AlGhunaim 436000213. FREE for non commercial use! Start Free now. let’s think of why to add a swimlane diagram PowerPoint. Swimlane Diagram Advantages. It is touted as one of the top business process mapping software with extraordinary process improvement tools. Customer Service Swimlane Chart is a process map that depicts the roles and defined responsibilities of an organization's customer service department. Insert a rounded rectangle on the top of a swim lane to visualize start point and name it; Add a connection. The swim-lane process map, a variation of a traditional process map, has the capacity to illustrate the sequence of actions and visualize the interactions/hand-offs between different team players. Find your starting point. The swim lane diagram in the PPT slide maps out a simple process in which a decision point splits the end result of the process into two separate possible outcomes. Swimlane diagrams are named after the horizontal or vertical lanes that divide and display the tasks or activities performed by each team or person involved in a process. At the Consortium. Typically a Swimlane is done in a group , just to make sure that everybody can visualize. " Each lane is assigned an actor (which may be an individual, department, division, group, machine, entity, and so on), or even a phase or stage in a process, that is responsible for the activity or work. Stands for Supplier-Input-Process-Output-Customer typically consist of 6-8 steps. This Swimlane Process Mapping Diagram example shows a payroll process in a clear visual manner so that anyone involved in the process can quickly see which appropriate steps should be taken. First, you need to select a process to start with. Process analysis. The CSR consults the diagram and sees that their first task is a decision:. Some of those alternate names include: Process flow chart. Identify the inputs of the process. This study advances understanding of the benefits and. Mirroring the lanes of a swimming pool, this type. There are a variety of process maps, and you may know one by a different name, such as a flowchart, a detailed process map, a document map, a high-level process map, a rendered process map, a swimlane, a value-added chain diagram, a value-stream map, a flow diagram, a process flowchart, a process model or a workflow diagram. How to manually make a swimlane diagram in PowerPoint. Every person working in the organization executes a process, but who holds the final. By using a swimlane diagram to map out a process and show who does what when, it ensures that nobody steps on somebody else’s toes, and a process can run smoothly. The actors may be persons, departments or organizations. Swim lane maps are used to defining of the process bottlenecks and overloaded resources. Swimlane process maps are similar to flowcharts in that they visually map out the steps of a process. The Agility System contains a process mapping tool that doesn’t involve brown paper and coloured stickies. - Quickly determine if a process is inefficient. the workflow analysis process itself, specifically the data collection method, process mapping technique, and resulting swim lane diagrams. Arrows and lines should follow the same patter. Step 3: Start Showing the Process using PowerPoint Shapes. ANSWER. You can change the orientation on the Cross-Functional Flowchart tab. 1. from publication: Rejects reduction in a retail bank using Lean Six Sigma | Lean Six Sigma (LSS) is a majestic process improvement methodology. Add a process map. Basic process flowchart. In summary, Swim Lane Process Maps are versatile tools that promote efficiency, clarity, and collaboration within organizations. Click the header of the Swimlane, then press Delete. Create swimlanes. You can export it in multiple formats like JPEG, PNG and SVG and. Flowcharts and swimlane process map. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. It’s mainly used really early in the project during the discovery and strategy stage to get everyone on the same page. More specifically, a swimlane diagram groups these activities into swimlanes which are horizontal or vertical columns that contain all of the activities which fit into the category represented by that. Draw a short arrow if the next action is in the same swim lane. let’s discuss some of the pros and cons of using swim lane diagrams for your process mapping. 2. A Gantt chart, by. •Help identify time traps—which processes take the longest—as wellProcess Mapping. ⭐️⭐️⭐️ GET THIS TEMPLATE PLUS 52 MORE here: Ready made and ready. It disti. Swimlane diagrams make it easy to see an entire workflow and indicate who will take on each step from start-to-finish. 4. Create. Prepare your document. ClickUp Process Flow Template 8. If you need to change the width of any. . Swimlanes add clarity to diagrams and make them more readable. Swimlane diagrams adalah jenis process mapping yang menjelaskan tentang individu atau tim dan tanggung jawabnya dalam sebuah proses bisnis. Each of the following functions should be one swimlane: sales, accounting, warehouse, and shipping. What Is Swim Lane Mapping? Making improvements in complex, cross-functional business processes can be challenging. 5- Raneem Alrashoud 437004461. This type of flowchart can also be used by companies to ensure orders are shipping in a timely manner. Or Sign in to create an account and collect all of your diagrams. A process map is a representation of this precise process definition, and the practice of process modeling is therefore fundamental to Six Sigma. A swimlane diagram comprises three key elements: tasks. Drop them when you see the orange connection indicator appear in the place you want the swimlane to go. How to Create a Swimlane Diagram. With a few clicks it's easy to modify this example to document to your hiring process, then you can further customize it by linking to internal forms, job descriptions,. It can be used by HR and IT departments to educate employees about cyber attacks. Visio is often listed as the go-to application for flowchart design, thanks to the wide variety of diagrams it can produce. Find your starting point. Swim Lane Diagrams are also called Rummler-Brache Diagrams and Cross-Functional Flowcharts. It is possible to visualize the process steps over a timeline. 6- Lojin Zuhair Rahbeeni. SIPOC process maps are ideal for project managers for providing a high-level view of the actions involved in the process. Do not spectate, take action 5. In the above example, you can see that the whole process has been laid out, and covers tasks carried out by the sales team all the way to the fulfillment team. This type of process map helps to communicate with people who are not particularly important in knowing the facts. You can easily edit this template using Creately's flowchart maker. It can help you to identify and track the different tasks that need to be completed, and it can also help you to visualize the dependencies between tasks. Steps involved in completing the process. Draw even the most complex of processes and add swimlanes with minimal effort and time. By standardizing workflows and processes, you eliminate any uncertainties regarding deliverables and how to complete them. 2. Business process mapping refers to the activities involved in defining what a business entity does to increase efficiency. To change the length of a swimlane, drag the end line. Edit this example. Edit this example. Cafe ordering process swimlane flowchart. Swim Lane A swim lane diagram is a type of flow chart or cross-functional diagram, in which the process is subdivided into categories. Step #1: Categorize and label the areas requiring their own columns or lanes in your diagram. Usually, showing the process in 10 or fewer steps. Thus, each swimlane will. Process Swimlane Process Mapping 101—Building a Process Vesa Purho, Nokia vesa. Team members appreciate feeling a sense of ownership and. You’re looking to validate its accuracy.